Website Privacy Policy

The policy:

This privacy policy is for this website: www.cbf.uk.com, served by Commercial Body Fittings Ltd., 80, Bridge Road East, Welwyn Garden City, Hertfordshire. AL7 1JY and governs the privacy of its’ users. It explains how Commercial Body Fittings Ltd. (C.B.F.), complies with the General Data Protection Regulation (G.D.P.R.), the Data Protection Act 1998 (D.P.A.) and the Privacy and Electronic Communications Regulations (P.E.C.R.).

This policy will explain areas of this website that may affect your privacy and personal details: how we process, collect, manage and store those details and how your rights under the G.D.P.R., D.P.A. & P.E.C.R. are adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its’ third parties (if any) interact with you and your computer/device, in order to serve it to you. Our contact information is provided if you have any questions.

The D.P.A. & G.D.P.R. May 2018

We and this website comply with the D.P.A. and the G.D.P.R. which comes into effect in May 2018. We will update this policy after the completion of the U.K.'s exit from the European Union (as required).

C.B.F. is registered with ICO.

Commitment to Customers & Suppliers Privacy

C.B.F. is strongly committed to protecting the privacy of our Customers & Suppliers. This Privacy Policy explains our approach about processing of our Customers & Suppliers Company / Personal information.

We will hold your details on our internal system and will do our best to ensure the security of your details by using up-to-date industry practices which guard against unauthorised access, use, disclosure or loss.

Your Company/ Personal details will not be used in ways to which you have not consented.

It is possible to view our site without providing any Company / Personal details.

Use of Information and Preferences

We will only ask for Company/ Personal information from you where it is necessary for us to provide services to you or you to C.B.F. We will only collect information where it is specifically and knowingly provided by you. For example, we will ask for your name, e-mail address and physical address, telephone number & where applicable payment card details, when you place an Order or the Company places an Order with you.

We will use this information to process your Order and payment. If you default on payments, we may disclose your relevant details to debt collection agencies.

We may also review the Products you buy/sell to enable us to give you/us information about Products and services that may be of mutual interest.

We keep a record of your e-mails to assist in our management of your transactions with us.

Your telephone calls to us may be recorded and monitored for quality control, training and service delivery purposes.

We will also use your contact details to communicate with you, however, we will not do this if you tell us not to. The only other circumstances when we may provide details, from which you are identifiable to third parties, are where we are required to do so by law; in order to administer your order, or our Order (see section on Payment Details below); to our suppliers who process Orders; Carriers who deliver on our behalf in the U.K. or abroad, inside or outside the E.E.A., and where required for business succession reasons.

Contacting You

We may occasionally need to contact you to enable us or you to fulfil Orders correctly. For example, if an item you have ordered is unavailable or if your delivery day needs to be changed, we would need to contact you. Or if you are the Supplier & we need to contact you over relevant Order & delivery details. On such an occasion, we will normally try to reach you by telephone or e-mail. If you have told us that you would prefer us to use a particular form of contact, we will endeavor to do so.

From time to time, we may also send Customers a letter, e-mail or other communication, telling you about new products or special offers, which we believe may be of interest to you. We may ask for your views on our products or services to improve our efficiency (Customer Survey). We will not send you any non-administrative e-mails or text messages without your consent.

In addition, we will send letters or e-mails to Customers & Suppliers with information about all Company closure dates.

You can remove yourself from our mailing list at any time, by contacting our office, or by clicking on the unsubscribe button on receipt of an email relating to Product information. (Your email address will be automatically removed & added to a ‘suppression’ list, which means we cannot use the email address for further contact).

Security Policy

As a company that offers services over the internet, we understand the importance of security. We have highly secure facilities to give you confidence when you give us Company/personal information, such as your address or telephone number. Please note, however, that although we use technology and systems designed to ensure security, we cannot guarantee the security of your information.

We use Secure Sockets Layer (S.S.L.) technology to encrypt your details as they're transmitted between your computer and our systems. This ensures, to the extent that we can, that your Company/personal details are kept private, except where we have advised you otherwise in our terms and conditions or in this statement.

Payment Details

Your payment details, bank account information, credit card numbers etc. will remain within the operational system at C.B.F. They will be processed using a system which uses up-to-date security technology. Beyond this, they will never be shared with any third party.

'Cookies'

C.B.F. uses a feature of your internet browser called a 'cookie' on our site. Cookies are small text files sent by a web server to your web browser, stored on your computer and sent back to us each time you visit. Cookies are used by the vast majority of websites to provide features, such as a shopping basket or automatic login.

Cookies are also used in e-mail messages you have agreed to receive and at our website to help us measure the response to our marketing. We are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our e-mails and what did not, and what interests you about our website and what does not. We can then try to send you more tailored information in the future. We consider this information at an aggregated level, rather than looking at each individual's use of our website. Please note that this information is for our use only - we do not disclose or share this information with any third parties, except those who help us with the distribution of e-mails and functionality of the website. These companies are limited in number and always bound by strict confidentiality agreements. If you do not wish this to happen, you can change the cookie settings in your browser.

There will not be any personally identifiable information in the Cookie when an anonymous user browses the website and orders things from the catalogue.

Please note that we do not use Cookies to retrieve personal information about you from your computer. The only information we have about you is whatever you have knowingly and willingly provided to us.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

E-mail Mailing List & Marketing Messages

We operate an e-mail mailing list programme, used to inform subscribers about products we supply. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages.

E-mail marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within e-mail marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data; this data will only be used by us to improve our service to you.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to the BBC News Homepage or http://www.bbc.co.uk/news).

Shortened URL's: URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note that they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Your Rights

We are registered under the Data Protection Act 1998 and comply with the Act in our dealings with your Company/ personal data. The Act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

Changes to this statement

From time to time, it may be necessary for us to update this Privacy Statement; we will highlight any such changes by posting them on the Commercial Body Fittings Ltd. website.

May 2018